OCarRent Review and Ratings

Company Description

Based in Udon Thani, Thailand, OCarRent is a car rental firm whose customer feedback reveals that their service quality often does not meet expectations. While promoting modern and well-kept cars, some renters have noted issues with vehicle cleanliness, older fleets, and slow maintenance. The booking system, although promoted as simple and transparent, can be confusing with unclear rental conditions and unexpected fees. Communication, despite bilingual support, has been inconsistent, leaving tourists struggling for prompt assistance. Though focused on safety and customer care, airport pickup delays and limited vehicle availability during busy seasons have caused dissatisfaction.

- Slow response times and unclear rental terms

- Reports of unclean or poorly maintained vehicles

- Inconsistent communication despite bilingual support

- Airport pickup delays and limited car availability during peak periods

Rent a car from OCarRent

OCarRent fleet

Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about OCarRent - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-14

I ended up with a car that looked like it was from the early 2010s despite expecting a newer model. The car worked fine but I definitely felt misled by their advertising. Overall, the rental process was okay but the lack of transparency put a damper on my experience.

Hana Lee, Seoul, South Korea

1 of 5 | ★☆☆☆☆ | 2024-06-05

The website looked promising but when I had a cancellation issue, the support was unreachable and when they did reply, they gave me no clarity. Really felt like they don’t care about customers. Won’t use OCarRent again or recommend to anyone.

Sarah Mitchell, London, UK

2 of 5 | ★★☆☆☆ | 2024-05-29

Loved the car but the staff at the counter were a bit short and dismissive when I had questions. Plus, the pickup spot was hard to find, which was nerve-wracking after a long flight. They must work on their customer approach and signage because it could be much better.

Isabella Rossi, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2024-05-02

Had some minor issues with the car’s AC and called their support multiple times but was put on hold endlessly with no callback. It’s unacceptable for a business dealing with clients who rely on their cars for travel. Their support experience is a big letdown compared to other agencies I’ve used in the past.

Liam O'Sullivan, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-04-25

The car itself was not bad, clean and drove well. However, their pick up system was super inefficient. Waited too long in line with no clear directions or updates. It really ate into my schedule and was very frustrating. Better logistical coordination needed if they want to keep clients happy.

Fatima Zahra, Casablanca, Morocco

1 of 5 | ★☆☆☆☆ | 2024-04-14

The car started making weird noises after a short drive. When I approached the company, it took hours to get any support and no prompt solution was provided. The delays impacted my entire travel schedule and left me very stressed. I expected way better reliability from OCarRent.

Yuki Tanaka, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2024-04-10

My scheduled pickup got delayed by over an hour. I was left waiting in the cold, and communication from OCarRent was minimal at best. The staff eventually apologized but the inconvenience made me reconsider their reliability for future trips. While the car itself was fine, the poor timing ruined my afternoon plans.

Sophie Dupont, Paris, France

2 of 5 | ★★☆☆☆ | 2024-03-22

I was attracted by the low rates but the car had scratches and the interior smelled bad. The check-in process was lengthy and unorganized. It’s a bummer because saving money isn’t worth the hassle if you don’t get good quality. I'd honestly pick a bit more expensive but more reliable service next time.

Jacob Smith, Sydney, Australia

1 of 5 | ★☆☆☆☆ | 2024-03-15

I booked a car through OCarRent for a business trip and was really let down by the poor maintenance of the vehicle. The car was not clean, had strange odors, and the GPS system kept glitching. Customer support was slow to respond, and I felt the overall experience did not meet expectations for the price paid. I would caution others to reconsider before renting here.

Emma Johnson, New York, USA

1 of 5 | ★☆☆☆☆ | 2024-03-05

I was on a business trip when the rental car suddenly broke down on the highway. Tried getting in touch but their emergency assistance was useless. No replacement car, no proper help. Lost a whole day cause of this mess. Highly disappointed with OCarRent, they should improve reliability ASAP.

Ahmed Al-Farsi, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-02-28

Car was okay in terms of functionality but trying to get help for even the smallest issues was a nightmare. Wait time on calls was long and agents seemed disinterested. The rental experience overall felt like a hassle more than convenience. Needs serious improvement in service.

Jorge Silva, Lisbon, Portugal

1 of 5 | ★☆☆☆☆ | 2024-02-17

I was really hopeful but the experience was poor. The car had several minor damages that weren’t disclosed, and their staff seemed reluctant to help or acknowledge the issues. I’ve had way better rentals elsewhere, so I’d say look for other options if you can.

James Thompson, Toronto, Canada

1 of 5 | ★☆☆☆☆ | 2024-02-07

The car I received was in subpar condition, with stains on seats and dust everywhere. It felt like the vehicle was not inspected properly before rental. This lack of care made the trip uncomfortable and disappointing. Also, pickup and dropoff locations were confusing with unclear signage. Definitely not recommending OCarRent to my friends or family.

Anil Kumar, Mumbai, India

1 of 5 | ★☆☆☆☆ | 2024-01-28

Man, I booked this rental expecting smooth sailing but ended up stuck with a flat tire and no one answering the helpline. Tried calling multiple times with zero luck. No roadside assistance was provided, and it felt like I was on my own. Not cool when you’re out of town. Definitely not recommending OCarRent to anyone looking for dependable service.

Carlos Mendez, Mexico City, Mexico

1 of 5 | ★☆☆☆☆ | 2024-01-11

Booked online, but when I arrived the car wasn’t ready and they gave me no info at all. Spent good 40 mins waiting and arguing just to get a vehicle. Felt like nobody cared. Raging bad customer service and such a lame experience for a simple car rental. Won’t be coming back here anytime soon!

Nina Petrova, Moscow, Russia

Looking for more information about Udon Thani before renting a car from OCarRent

OCarRent ★☆☆☆☆