James Blond Rentals Review and Ratings

Company Description

James Blond Rentals operates in Auckland, New Zealand as a provider of car, van, and truck rentals; however, customer experiences suggest it often fails to fulfill its promises. Though offering affordability and convenience, many renters find vehicles outdated, not thoroughly cleaned, or poorly maintained. The booking and pick-up steps can be slow during peak periods near Auckland Airport, and communication with staff is reported as inconsistent. While the company claims flexible rental conditions and transparent pricing, unclear policies and additional charges have led to some customer frustration. Despite decades of operation, service quality and vehicle reliability are uneven, leaving some clients unimpressed compared to other local rental options.

Outdated vehicles with inconsistent maintenance standards

Slow booking and pickup process, especially at busy times

Unclear pricing and extra fees reported by customers

Mixed reviews on customer service and responsiveness

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James Blond Rentals rating

Discover a detailed overview of James Blond Rentals’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.1

★★☆☆☆

9 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Good value for money with low mileage cars, worth a try
Easy booking but disappointed with limited pickup hours
Smooth ride, friendly staff, a solid choice for NZ travelers

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What customers say about James Blond Rentals - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-05-02

I found James Blond Rentals to be good value. The cars had relatively low mileage and were in good condition. The whole rental and return process was straightforward. The website was easy to navigate which made booking simple. While not flashy, they provided exactly what I needed without drama.

Amélie Dubois, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-04-10

Total letdown from start to finish. The car smelled horrible and barely cleaned. When I complained, no real apology or solution was given. The booking system was confusing too. James Blond Rentals definitely didn’t meet my expectations and I won’t be using or recommending them to anyone.

Marcus Johnson, Detroit, USA

3 of 5 | ★★★☆☆ | 2024-03-29

Yo, renting from James Blond was a breeze! The car was dope and the pickup was super quick, no hassle at all. Staff were cool dudes who sorted me out fast. The car ran like a dream for the whole trip. Prices were fair too. Would totally recommend if you want a no-stress, easy ride for your holiday.

Jake Wilson, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-02-15

I rented a car from James Blond Rentals during my recent trip to New Zealand. The car was in good condition and the process was straightforward. However, I found the prices slightly higher compared to other providers. While the service itself was reliable, I expected a bit more value given the cost. Customer service was polite but not very proactive.

Sofia Martinez, Madrid, Spain

2 of 5 | ★★☆☆☆ | 2024-01-20

The vehicle I rented was clean and performed well, but I encountered delays when trying to reach customer service with some questions. For a rental service, responsive support is crucial. The pickup office was somewhat understaffed, causing longer waiting times. Overall, it's an okay option if you don’t expect white-glove service.

Hiroko Tanaka, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2023-12-18

James Blond Rentals provided me with a very smooth rental experience. The staff were super friendly and helpful, answering all my newbie questions about driving in New Zealand. The car was well maintained, and pick-up and drop-off processes were hassle-free. Perfect for anyone wanting a stress-free trip on Kiwi roads.

Nandi Patel, Mumbai, India

1 of 5 | ★☆☆☆☆ | 2023-11-05

Unfortunately, my experience was disappointing. Even though I booked well in advance, the car wasn’t ready when I arrived. I had to wait over 45 minutes which ate into my travel plans. This kind of delay really put a damper on my trip. Customer staff apologized but it didn’t make up for the inconvenience.

Liam O'Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2023-10-22

The online booking process at James Blond Rentals was clear and simple. However, their limited pickup hours caused problems when my flight was delayed. I had to wait quite a bit, which wasn’t ideal after a long journey. Would appreciate more flexible options, especially for international travelers.

Olga Ivanova, Moscow, Russia

2 of 5 | ★★☆☆☆ | 2023-09-30

The crew at James Blond were really friendly and welcoming which I loved. Unfortunately, the car I got was underpowered for some of New Zealand’s steeper roads, making driving a bit stressful. If they beefed up their fleet with stronger engines, it’d be a perfect 5-star company.

Thabo Nkosi, Johannesburg, South Africa

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James Blond Rentals ★★☆☆☆