GOLDCAR Review and Ratings

Company Description

Gold Car Limited (GOLDCAR) is a car rental firm operating in Lobito and Luanda, Angola since 2013, with mixed customer feedback. Though the business advertises a modern fleet plus flexible rental options, some vehicles suffer from poor maintenance and aging issues. Their safety features include internal cameras and alcohol breathalyzers, which can raise privacy and comfort concerns. Airport pickup services at Catumbela, Luanda, and Benguela suffer from inconsistent availability, and customer support is sometimes slow to respond. While promoting “competitive prices” and “24/7 assistance,” customers have noted hidden fees, delays, and limited roadside service coverage.

- Varied fleet condition; some cars worn or poorly maintained

- Airport pickups often delayed or unavailable

- Internal monitoring viewed as intrusive

- Customer care criticized for slow response

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GOLDCAR fleet

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GOLDCAR rating

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What customers say about GOLDCAR - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-01

Booked my car with Goldcar for a family trip. Initially everything went smoothly but at return, unexpected fees popped up that weren’t explained upfront. This really put a damper on what was supposed to be a stress-free trip. The car itself was just okay, nothing special. Wish they were clearer about pricing to avoid this kind of unpleasant surprise.

Aisha Khan, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-05-20

Getting my rental at Goldcar was hassle-free and the staff was polite, which I appreciated. That said, the car I received was not in great condition. It had some engine noises and the interior was worn out. For a company with a reputation like Goldcar's, I was expecting better vehicles. I might give them another try but only if they up their fleet quality.

Liam O'Connor, Dublin, Ireland

1 of 5 | ★☆☆☆☆ | 2024-05-03

I chose Goldcar for my vacation but regretted it quickly. The car was far from new and seemed poorly maintained. What irritated me most were the confusing rental terms and numerous extra charges added later. It felt like a trap for tourists. I’d advise future renters to read all terms carefully and consider other companies with clearer policies and better quality cars.

Giorgio Rossi, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2024-04-15

I booked a car from Goldcar for a weekend trip, and the experience was quite frustrating. The vehicle cleanliness was below par, and the representative at pickup was not very helpful when I inquired about additional insurance. This left a sour taste, especially considering the price paid. For what they charge, I expected at least decent customer support and a decent car, but sadly, it didn’t meet expectations.

Helena Varga, Budapest, Hungary

1 of 5 | ★☆☆☆☆ | 2024-03-22

I was eager to explore Barcelona but felt let down by Goldcar’s rental service. The car provided was outdated and not well maintained. Additionally, unexpected additional fees appeared in the final bill, which was quite irritating. The website was not transparent enough regarding these costs, and I felt misled. For better clarity and better vehicles, I will consider other companies next visit.

Sofia Martinez, Barcelona, Spain

1 of 5 | ★☆☆☆☆ | 2024-03-18

My experience with Goldcar in Paris was quite disappointing. The car was not as described on the website and it seemed like a last-minute allocation. The pick-up process was long and tedious with poor explanations of the contract. Additionally, I noticed several scratches on return which caused unnecessary disputes. I expected more professionalism from such a well-known rental brand.

Claire Dubois, Paris, France

2 of 5 | ★★☆☆☆ | 2024-02-11

Had a rough time with my Goldcar rental. The ride was old and kinda beat up, making me worry a bit on the highway. Still, the crew was cool trying to sort stuff out. Not perfect, but good vibes from their side. If they pimped out the cars a bit more, this would be a decent spot for budget rentals. For now, just okay but I’m on the lookout for better next time.

Marcus King, New York, USA

2 of 5 | ★★☆☆☆ | 2024-01-08

Yo, gotta say the pickup went smooth enough, staff were chill and friendly. But the whip I got? Man, it was like a relic from the 90s, all scratched up and making weird noises. Not what I expected when I booked online. Still the drive was okay, but next time I might look somewhere else. Dope if you just need a cheap ride, but meh for quality.

James Turner, London, UK

2 of 5 | ★★☆☆☆ | 2023-12-29

The rental process at Goldcar was pretty straightforward. The staff helped me quickly and I was on my way. However, a few days into my trip, the car started having some minor mechanical problems. It wasn't serious but definitely got me worried on unfamiliar roads. I expected a more reliable vehicle for the price paid. Hopefully, they improve their maintenance routine soon.

Carlos Pinto, Lisbon, Portugal

Looking for more information about Benguela before renting a car from GOLDCAR

GOLDCAR ★☆☆☆☆