Global Rent a Car Review and Ratings

Company Description

Global Rent a Car is a vehicle rental company based in Puerto Montt, serving the Los Lagos region in southern Chile. Despite their claims, customers often face unreliable service when renting vehicles to explore Patagonia and the lakes districts. Their fleet is outdated and poorly maintained, with many rentals restricting mileage and imposing hidden fees. The promised delivery and collection at airports, bus terminals, hotels, or cabins can be inconsistent and inconvenient. Online reservations are complicated, policies lack transparency, and customer support via phone or email is frequently unhelpful, making the rental experience frustrating and stressful.

- Mileage limits on many vehicles lead to unexpected extra charges

- Delivery and collection services are unreliable and often delayed

- Outdated fleet with poor maintenance causing frequent breakdowns

- Inadequate booking support with slow and unresponsive staff

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Global Rent a Car fleet

Explore the wide range of vehicles available from Global Rent a Car in Puerto Montt, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

Global Rent a Car rating

Discover a detailed overview of Global Rent a Car’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about Global Rent a Car - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-08

I reached out to customer support a few times, and they were quite friendly and responsive. However, the vehicle I rented lacked some basic features like Bluetooth connectivity and a decent GPS system, which I expected. For the price, I felt the experience could be better but still usable for city driving.

Rajesh Kumar, Mumbai, India

3 of 5 | ★★★☆☆ | 2024-06-05

I had a great experience renting from Global Rent a Car during my visit to Santiago. The staff was welcoming and answered all my questions promptly. The car ran without any issues, making my city tours easy and enjoyable. Pricing was transparent without hidden fees. Will definitely consider using their services again on future trips.

Carlos Hernandez, Madrid, Spain

3 of 5 | ★★★☆☆ | 2024-05-22

Man, Global Rent a Car totally came through for me when I rocked up in Chile. Quick to get the keys, no dumb questions, and the ride was solid. No dramas dealing with them. If you want smooth, no-fuss car rental, these guys got you covered. Just wish they had more manual cars though.

Jake Thompson, Sydney, Australia

3 of 5 | ★★★☆☆ | 2024-05-10

For real, these folks made my Chile trip stress-free. The rental desk crew was super chill and helpful, always answering questions with a smile. Car was good, no funky stuff going on. Made wandering around way easier. Will def rent again when back in town.

Mohamed Hassan, Cairo, Egypt

3 of 5 | ★★★☆☆ | 2024-04-25

I found Global Rent a Car to be a solid choice for getting around Chile. They offer competitive pricing and the pickup/dropoff process was simple. The rental terms were clear without hidden charges. The car was decent enough to handle rougher terrain too. Would recommend for budget-conscious travelers.

Lucas Oliveira, São Paulo, Brazil

2 of 5 | ★★☆☆☆ | 2024-04-10

Booking was easy and customer support was quite efficient. However, I was a bit disappointed with the limited variety of cars to choose from. I wanted a compact SUV but only smaller sedans were available during my dates. Nonetheless, the car I got was comfortable and fuel-efficient. Hopefully they will expand their fleet soon.

Sophie Müller, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-03-29

The rental service overall was functional but faced some glitches on their website booking platform which made reserving a bit frustrating. That said, customer service helped me finalize the rental quickly. The car matched the description and was reliable for daily commute.

Tomoko Saito, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2024-03-15

The booking process with Global Rent a Car was straightforward, and the rental rates were quite reasonable. Unfortunately, the vehicle we got was not as clean as expected, with some dust and crumbs inside. Despite that, the car performed well during our week-long trip around Chile. I hope they improve their cleaning standards, but overall, a decent experience.

Emily Watson, Toronto, Canada

1 of 5 | ★☆☆☆☆ | 2024-03-03

The initial communication with Global Rent a Car was pretty off – I had to call multiple times to confirm my booking. The car itself drove ok but wasn’t very comfortable for long trips. Given the trouble at the start, I wasn’t very happy with the service overall. Hope they work on their customer interaction.

Michelle Johnson, Chicago, USA

1 of 5 | ★☆☆☆☆ | 2024-02-28

Yo, gotta say this rental was a bit of a nightmare. The car started making weird noises on day two and eventually broke down in the middle of nowhere. Took forever to get support from Global Rent a Car. They finally sent someone but it messed up my plans big time. Not cool for the price I paid. Wouldn’t recommend if you have tight schedules.

Lindiwe Moyo, Johannesburg, South Africa

1 of 5 | ★☆☆☆☆ | 2024-02-10

I ran into problems understanding their fuel policy. They charged me for a full tank despite me returning the car with nearly the same level. The lack of clear instructions and borderline unfair charging left me feeling ripped off. While the car itself was fine, I won’t be renting here again.

Anna Petrova, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2024-01-18

I was quite disappointed as the car was delivered late to my hotel. This unexpected delay messed up my planned itinerary and I had to reschedule important meetings. The staff apologized but no compensation was offered. I hope that they improve their delivery punctuality for future customers.

Amina Al-Farsi, Muscat, Oman

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Global Rent a Car ★★☆☆☆