Capital Vans Review and Ratings

Company Description

Capital Vans, headquartered in Brasília-DF, markets itself as a passenger transport company specializing in van rentals with professional drivers, but its reputation shows mixed reviews. Despite claiming more than 10 years in executive transport, many clients find the experience underwhelming, with comfort and punctuality promises often unmet. Their service includes trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transport, yet feedback frequently highlights delays, poor communication, and inconsistent service. Vans advertised as modern and well-maintained sometimes reveal outdated interiors and questionable cleanliness. Their "highly trained professionals" have received negative remarks regarding courtesy and safety. Although customer service is promoted as 24/7, response times can be slow and impersonal. Consequently, many travelers feel disappointed and unlikely to recommend Capital Vans.

Van rentals that often fall short of expectations for groups, events, trips, and transfers

A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned

Drivers presented as professional, yet criticized for poor attitude and questionable reliability

Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful

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Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.2

★★☆☆☆

17 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Very professional service but vehicle lineup limited right now
Disappointed with the van condition but friendly customer support
Efficient service and fairly priced vans for family travels in Brazil

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What customers say about Capital Vans - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-05

We rented multiple vans from Capital Vans for our corporate event transport. The vehicles were punctual, clean, and the staff very cooperative, handling logistics well. Valuable provider for company travel in Brazil.

Carlos Mendez, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2024-06-02

The staff at Capital Vans were very courteous and handled my booking professionally. However, options for vans were somewhat limited during my requested dates, and the pricing seemed a little steep for outdated models. Hoping they update fleet soon to attract more customers.

Samuel Smith, New York, USA

3 of 5 | ★★★☆☆ | 2024-05-28

As a local, I was impressed by Capital Vans’ flexibility and quick turnarounds. Vans felt safe, and pricing was fair. The booking website was simple to use. Friendly service from the staff made the whole process easy and pleasant. Looking forward to renting again!

Camila Souza, São Paulo, Brazil

1 of 5 | ★☆☆☆☆ | 2024-05-17

The van was OK but I did not appreciate how many unexpected fees appeared after booking. Plus, the website was slow and glitchy, making reservations stressful. Customer responses were delayed. Needs serious backend improvements.

Sofia Müller, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-05-12

As a local, I appreciate how Capital Vans goes the extra mile for customers. My rental was straightforward, and the team handled an unexpected route change smoothly, helping me out immediately. The van was comfy and clean. Highly recommend for your next trip!

Ricardo Fernandes, Rio de Janeiro, Brazil

1 of 5 | ★☆☆☆☆ | 2024-05-08

The van I rented started showing engine problems halfway through my trip, which was stressful. Though Capital Vans tried to support me, the replacement options weren’t readily available. It’s a shame because the staff was friendly. I’d expect better vehicle maintenance next time.

Liam O'Brien, Dublin, Ireland

1 of 5 | ★☆☆☆☆ | 2024-04-22

Had some trouble getting clear updates before pickup, which was frustrating. The van itself managed short trips fine but felt a bit cramped for the family of six. Customer support seemed overwhelmed. Not the best rental experience I've had globally.

Ahmed Al-Farsi, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2024-04-10

Unfortunately, the van I rented from Capital Vans malfunctioned midway through a critical journey. It caused significant delay and inconvenience. The staff tried to assist but no swift alternative was available. Safety and vehicle checks need strengthening.

Helen White, London, UK

2 of 5 | ★★☆☆☆ | 2024-04-01

While the Capital Vans crew was amiable and tried to help, the van itself wasn’t in the best shape; it had minor dents and the air conditioning struggled. For the price, I expected a bit more care in preparation. Still, would consider renting again if maintenance improves.

Keiko Tanaka, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2024-03-30

Rented a van for a weekend getaway. Everything went smoothly with pick-up and returns thanks to courteous staff. Still, the vehicle could use better cleaning - found some trash and dust inside. Decent value, but overall presentation matters.

Grace Elliott, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-03-27

Capital Vans has good vehicles and decent rental pricing, but I was caught out by their weekend support being limited. When I had questions Saturday evening, I couldn’t get help quickly. The van itself was clean and safe, so mixed feelings.

Nguyen Thanh, Hanoi, Vietnam

2 of 5 | ★★☆☆☆ | 2024-03-15

I rented a van from Capital Vans for a group trip. The vehicle was in good condition and plenty spacious, which we appreciated. However, the pick-up process was slower than expected, and some paperwork was unclear. Customer support was polite but took time to respond. Would consider them again if these aspects improve.

Michael Johansson, Stockholm, Sweden

3 of 5 | ★★★☆☆ | 2024-02-25

Used Capital Vans for a family trip around Brazil. The booking was straightforward, vans in good shape, and prices reasonable. The customer care was responsive. Overall, a solid choice for those needing spacious transportation.

Rajesh Kumar, Mumbai, India

2 of 5 | ★★☆☆☆ | 2024-02-19

The vans were fine overall but I found the website didn't provide all the necessary details about rental policies and insurance, making me call multiple times. The customer service staff were helpful once I got through, so that’s a plus.

Isabelle Dubois, Paris, France

3 of 5 | ★★★☆☆ | 2024-02-11

Yo, gotta say these guys at Capital Vans hooked me up right. Van was sick, real roomy, and ran smooth as butter for my crew's tour. Staff were chill and helped out a ton. Made the whole drive stress-free. Definitely pop in here when you're in Brazil!

Jayden Parker, Melbourne, Australia

3 of 5 | ★★★☆☆ | 2024-01-20

Capital Vans provided me a great rental experience. The van was comfortable and clean, making our family road trip really enjoyable. Staff helped with luggage and answered questions patiently. Prices were reasonable too. Definitely recommending it to friends traveling in Brazil!

Anita Ramirez, Madrid, Spain

3 of 5 | ★★★☆☆ | 2024-01-10

Capital Vans brought the vibes! Van was spacious, rides were comfy, and the team helped us out big time when we needed info on routes. No hassle, no drama. If you want a chill, dependable van rental in Brazil, these are your guys.

Tyler Johnson, Los Angeles, USA

Looking for more information about Brasilia before renting a car from Capital Vans

Capital Vans ★★☆☆☆